No cutscenes | Voters | Phoenix Point

No cutscenes

complete

Rune Soested

After last update there is no longer any cutscenes. Win 7. Radeon 590

March 15, 2021

Rune Soested

Can confirm, work's again

Iceberg

"In what may be the hottest year in history", the game finally started working! I confirm that in the version 1.11.1 the problem is now gone. I'm eager to play the game now, after a long break. Thank you devs!

Vit Barta

marked this post as

complete

Patch 1.11.1 Behemoth
Implemented a workaround solution resolving the problem with the cinematics in the game on Windows 7.
Basically we changed the codecs that are used from H.264 to VP8 so it should solve the problem even for non Win 7 users.

Chris Connors

Vit Barta: Looks like that's working well - thanks!

Vit Barta

Merged in a post:

latest update broke videos

Alejandro Espinosa

Just as it sounds. The last update broke video playback on my installation. There is only an unskippable black screen.

June 10, 2021

Vit Barta

Merged in a post:

Black Sceen

Fred Maile

I have just got a new SSD and got a new copy of Wins 10 64x loaded, I Install the game but can not get it running: immediately after loading I receive a black screen with just the cursor. Can tab out, but I am not able to start it.

June 10, 2021

Vit Barta

Merged in a post:

Yet another black screen issue

Iceberg

Like several other reports I could find, the game starts for me with a loading screen and then a black screen with cursor only instead of intro cutscene. Then I can move forward by pressing Escape and everything is playable, but the story is non-existent because no cutscene plays, it's a black a black screen every time.
I am running the game on Windows 7 64-bit, on both Epic and Steam and the problem happens on both platforms. It used to work (back then I ran it from Epic store) and broke few months ago with some update. I have the game since the release (or actually since Backer Build 2...) and the cutscene issue issue started didn't happen initially.
I've checked the Player.log file and found related error message there:
Context: Setting media type for first video stream
Error details: The data specified for the media type is invalid, inconsistent, or not supported by this object.
Track types:
Video Track [1920 x 1080], type: H264
I have already tried all solutions proposed on all forums I could find. Upgrading vcredist doesn't help. Updating graphics card drivers doesn's help (NVIDIA). Installing Windows Media Feature Package is not an option here because it's available only on Windows 10 and Windows 7 N.
Please help. It's very nice to receive free DLCs for Backers but being unable to play the game properly makes it only frustrating...

June 10, 2021

Chris Connors

Windows 7 Home Premium 64-bit here as well, same issue, cut scenes all gone.

Bogus

I have this problem as well--basically game breaking due to severely limited exposure to the story.  I think my case is a Unity bug related to Windows 7 and particular types of video:
https://issuetracker.unity3d.com/issues/windows-7-windowsvideomedia-error-0xc00d36b4-error-is-thrown-when-loading-a-video-with-the-videoplayer
They say they fixed it in Unity build 2021.2.0a13 so if Snapshot does an engine update it might just go away without further effort.

Vit Barta

Try updating Microsoft Redistributable: https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

And installing these codecs (or any other codecs with H.264): https://codecguide.com/download_k-lite_codec_pack_full.htm

Ronnie Komstedt

Vit Barta: thanks that worked

Sonofpowl

had the same issue. ended up being a codec problem. using k-lite codec pack fixed it.

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